Refund Policy
Last Updated: [Date]
- Refund Eligibility
Thank you for shopping at [Your Website Name]. We understand that sometimes purchases may not meet your expectations. This refund policy outlines the terms and conditions under which refunds can be requested.
- Digital Products
Due to the nature of digital products, all sales of digital items are final. We do not offer refunds or exchanges for digital products, including but not limited to [list of examples of digital products, e.g., ebooks, software, downloadable content].
- Physical Products
If you have purchased a physical product from our Website, you may be eligible for a refund or exchange under the following conditions:
- The product is damaged or defective upon receipt.
- The wrong product was shipped to you.
- The product does not match its description on our Website.
- How to Request a Refund
To request a refund for a physical product, please [describe the process, e.g., contact our customer support within [number] days of receiving the product]. You may be asked to provide evidence such as photographs of the product’s condition or other relevant information.
- Processing of Refunds
Refunds for eligible physical product returns will be processed within [number] business days of receiving the returned product. Refunds will be issued using the same payment method used for the original purchase.
- Shipping Costs
If a refund is approved for a physical product, shipping costs are non-refundable. You will be responsible for covering the costs of return shipping, unless the product is being returned due to damage, defect, or incorrect shipment.
- Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please contact us at [contact email].